October 4th marks the tenth anniversary of CX Day, a day designed to acknowledge and rejoice the essential significance of the shopper expertise (CX) and the group and corporations that assist CX. However in the future isn’t sufficient for us at Cisco: we’re on the point of kick off a whole week of CX-related occasions known as CX on Tour! We’re extending the celebration to reflect the extraordinary influence CX brings to Cisco and supply higher consciousness round our prime precedence: serving to clients transfer seamlessly from implementation to integration to innovation.
Why is Buyer Expertise necessary?
Our clients are on the coronary heart of every part we do. A seamless, constructive expertise is vital to our clients’ journey, from the primary individual they meet to each ensuing Cisco engagement that follows.
Clients need options to their issues; they need Cisco to ship enterprise outcomes. Our job isn’t executed once they buy a product. Whereas we’re actually centered on product innovation, our most necessary objective is to resolve buyer issues and remodel their expertise with us. Our mission is to ship the absolute best expertise with our know-how, our providers, and our folks – all through the shopper’s whole journey.
In every interplay and at each single touchpoint, the shopper journey must be seamless and exceed all expectations. It begins with how simple it’s to purchase, onboard, implement, and undertake the product. It extends to how efficiently clients obtain their enterprise objectives, whether or not that’s bettering upon their present funding, increasing into a brand new market, or constructing new customer-facing services.
We would like our clients to appreciate the complete worth of their engagements with us. In a multi-cloud world with varied suppliers and software program with ever-expanding options, they want a strategic associate that provides the human contact together with digital innovation.
Cisco CX and DISH Wi-fi
For instance, final fall, we introduced a Cisco-DISH partnership that features Cisco CX offering quite a lot of skilled and Enterprise Vital Providers (BCS). However what about outcomes? Satish Sharma, SVP of Service Supply for DISH, famous “The dedication of the Cisco CX workforce has made such an enormous distinction.” He added, “By way of community design, implementation, and deployment, Cisco has been an important strategic associate for DISH” and “key to our success.”
CX On Tour for Clients and Companions Throughout CX Week
We’re excited to offer a digital, on-demand occasion for our clients and companions which takes them behind the scenes with distinguished engineers, material consultants, and IT executives from Cisco Buyer Expertise (CX) and our associate organizations. This digital buyer occasion offers you entry to roundtable movies, webinars, blogs, and extra.
Right here’s a sampling of what now we have deliberate for the week:
• I’m becoming a member of Aaron “AB” Belinfanti, the host of Cisco Tech Beat, on October third: We’ll be discussing the essential significance of an important buyer expertise.
• There’s an enticing roundtable dialogue, “Driving Success Utilizing Buyer Expertise Designed for a Digital World,” that includes thought leaders from Cisco and leaders from the Buyer Expertise Professionals Affiliation (CXPA).
• An insightful hearth chat with Alistair Wildman, SVP, Buyer Expertise Americas and a distinguished engineer centered on what it takes to offer the perfect expertise on your staff in a hybrid world. And rather more.
CX On Tour For Our Workers
And we all know that the best-in-class buyer experiences begin with our staff and the tradition at Cisco. All Cisco staff are invited to hitch an inside CX Week expertise to interact, study, and get impressed by the superb issues we will accomplish for our clients.
To additional assist the CX group, Cisco has joined the Buyer Expertise Professionals Affiliation (CXPA), a world group devoted to the development and cultivation of CX. We at the moment are an official sponsor of CX Day – try the superb line up of what CXPA has deliberate.
Buyer expertise is a prime precedence for Cisco, and through CX Week, we hope you’ll be part of us as we rejoice with the worldwide CX group.